Professional Mystery Audit Service™ → MsKellyWorld

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mskelly@tgirlmskelly.com

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Uncover Hidden Service Issues

Fix Them Before They Cost You Customers

The Hidden Problem: Are You Losing Customers Without Realizing It?

You believe your business provides great service, but how sure are you?

Are customers leaving satisfied or just leaving without saying a word?
Do your employees treat every customer with professionalism and care?
Are slow response times and poor service secretly hurting your reputation?

The Reality You Can’t Afford to Ignore:

91% of unhappy customers leave without complaining.
A single negative experience can drive customers away forever.
Most businesses only realize there’s a problem when it’s too late.

ms kelly mystry audit shoppyer The Solution image woman with a mask holding a small tiny shopping cart

Lets Talk

Who Is This Service For?

Is Your Business Losing Customers Without Realizing It?

Startups & Entrepreneu

Make your brand stand out with a customer experience that attracts, not drives away, potential clients.

Corporate & Retail Businesses

Ensure your frontline staff delivers service that builds loyalty and keeps customers coming back.

Hospitality & Service Industries

From hotels to restaurants, every interaction matters. Gain real-time insights into staff performance.

E-commerce & Online Stores

Identify weak spots in your digital customer journey and prevent poor support from costing you sales.

Not sure if this applies to your business? Let’s talk! → Contact Me

Professional Mystery Audit Service™

The Solution

I Experience Your Business the Way a Real Customer Does.

Through an undercover service audit, I evaluate how customers truly perceive your business, identifying weak spots that could be costing you revenue.

What I Do:
✔️ Visit your business or interact digitally just like a normal customer.
✔️ Assess staff behavior, efficiency, responsiveness, and professionalism.
✔️ Provide a confidential report with actionable recommendations.

📌 No more assumptions, just real insights that help you improve and grow.

Get a Quote

Why Trust Me?

My Experience in Customer Service Across the Globe

efore my work in IT, cybersecurity, and investigative services, I was deeply involved in high-pressure, customer-facing industries across multiple countries. This shaped my understanding of what excellent customer service should look like.

Waterloo Restaurants

High-pressure, fast-paced service in a major UK event restaurant. Learned that great service keeps customers coming back, while bad service drives them away.

High-Stakes Recruitment

Worked with elite professionals, placing doctors across the UK. Learned how slow responses, poor communication, and lack of customer care cost businesses millions.

Global Customer Service Insights

Having lived and worked in the UK, US, Sweden, Norway, Denmark, Spain, and Germany, I’ve experienced different service cultures firsthand:

A clear, structured approach to uncovering service weaknesses and fixing them.

3 Simple Steps to Transform Your Customer Experience

Choose Your Audit & Enter Location

Every audit is customized to fit your industry and customer journey.

✔️ Select your mystery audit type and specify where the evaluation should take place.
✔️ Provide key business details to ensure a tailored audit approach.

Strategy Consultation

No sugarcoating. Just the hard truth to help you improve

✔️ We discuss your business challenges, service goals, and customer pain points.
✔️ A customized blueprint is created to uncover blind spots and inefficiencies.
✔️ You’ll receive honest, data-backed insights seeing your business from a customer’s eyes.

Receive Your Confidential Audit Report

Get clarity. Improve retention. Deliver outstanding service.

✔️ A detailed breakdown of strengths, weaknesses, and lost revenue opportunities.
✔️ Actionable solutions tailored to your business so you can fix issues before they cost you customers.

Book Your Mystery Audit Now

What’s Included in Your Mystery Audit

Comprehensive Customer Experience Evaluation:
Gain an in-depth understanding of how customers perceive your business, identifying key strengths, hidden weaknesses, and potential revenue losses.
Staff Performance Assessment:
Measure employee professionalism, friendliness, efficiency, and ability to resolve customer issues effectively.
Customer Journey Mapping:
Analyze every touchpoint—from first interaction to final purchase to pinpoint service gaps and friction points.
Response Time Analysis:
Evaluate how quickly and efficiently your business handles customer inquiries, complaints, and service requests.
Competitor Service Benchmarking:
Compare your business’s service quality against industry leaders and direct competitors, identifying areas where you can gain a competitive advantage.
Confidential Mystery Audit Report:
Receive a detailed, actionable report with tailored recommendations to enhance service quality and customer retention.

Your Mystery Audit Service

Transparent Pricing & Customization

One fixed price. Zero surprises. Only the insights you need to improve your business.

Fixed Price Audit Plan

Professional Mystery Audit

€500

✔️ Full customer experience evaluation
✔️ Staff performance analysis
✔️ Customer journey mapping
✔️ Response time assessment
✔️ Confidential mystery audit report with actionable solutions

Buy Now

Want deeper insights?

Customize your audit with premium add-ons

Need extra customization? Boost your social media presence with these premium upgrades:

Advanced Staff Performance Analysis

+€250

In-Depth Digital Response Time Test

+€350

Competitor Service Comparison

+€300

Customize Your Package Now

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Client Success Stories

Real Businesses, Real Results

Unfiltered Insights from Clients Who Transformed Their Customer Experience

Before working with Ms. Kelly, I assumed our service was fine. The audit revealed that we were losing customers daily because of one employee’s attitude. After making the necessary changes, our customer satisfaction ratings skyrocketed!

Jesper. P

Restaurant Owner, Germany

We thought we had great service, but after the competitor comparison, we realized where we were falling short. The improvements we made gave us a serious advantage in our industry.

Sophian. E

Luxury Retail Store, UK

Most customers won’t tell you when they’re unhappy—they just leave. Ms. Kelly’s mystery audit gave us the raw, unfiltered truth we needed to improve. We now have a structured way to train staff and keep service quality high.

Javier. X

Boutique Hotel, Spain

Thomas. H

Restaurant Owner, Germany

In a fast-paced market like LA, you don’t get second chances. The mystery audit exposed weaknesses in our service flow, and the action plan we received was a game-changer. Customer engagement and satisfaction have significantly improved."

Lisa. P

High-End Salon & Spa, Los Angeles

Frequently Asked Questions

Almost, Everything You Need to Know

Still Have Questions?

Most businesses never hear complaints customers simply leave and never return. A Mystery Audit helps uncover blind spots that could be costing you revenue. It provides real, unbiased feedback about your customer experience, so you can fix issues before they drive customers away.

It’s a three-step process:
1️⃣ Choose your audit location & type – Tell me where and how you want the audit conducted.
2️⃣ Consultation & blueprint session – We discuss your goals and create a plan to get real insights.
3️⃣ The audit takes place – I conduct the evaluation undercover and deliver a detailed, actionable report with recommendations.

Any business that interacts with customers can gain valuable insights from an audit, including:
✔️ Retail stores – Improve in-store service & customer experience.
✔️ Restaurants & hospitality – Identify service gaps that affect reviews & reservations.
✔️ Corporate offices & banks – Ensure professional customer interactions.
✔️ E-commerce & service providers – Evaluate digital response times & customer support quality.

If you’ve ever wondered:

Are my employees really providing top-notch service?
Is my business losing customers due to bad experiences?
How do we compare to competitors?
Then this audit will provide the answers you need.

No. The audit is conducted covertly to get an authentic customer experience. Your team won’t know they’re being evaluated, ensuring genuine interactions that reflect real service quality.

Your report will provide a full breakdown of:
🔹 Staff behavior, professionalism, and response times.
🔹 Customer journey mapping – From first contact to final sale.
🔹 Problem resolution efficiency – How well your team handles complaints.
🔹 Competitor benchmarking (if selected as an add-on).
🔹 Actionable recommendations for improvement.

Most audits are completed within 1-2 weeks. Urgent evaluations with fast-tracked reports are available upon request.