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IT support can be complex, but I'm here to simplify it. Below, find answers to common questions about my services, pricing, and processes.
The FAQs are divided into three categories: General Information, Services & Pricing, and Technical Support. Click on any category to see the questions and answers.
Ms. Kelly offers personalized IT support, cybersecurity services, and remote consultations tailored to meet your needs.
I specialize in remote IT support, cybersecurity, and personalized tech consultations. Solving problems and helping clients navigate the digital world is my passion.
I offer remote IT support, cybersecurity, system optimization, hardware repairs, and more.
Yes, I provide remote IT support services to clients worldwide.
Exciting world huh?
To book a consultation, visit the "Services" page, select the consultation option, and follow the booking instructions.
I am available for support Monday to Saturday, from 9:00 AM to 7:00 PM.
As a transgender professional, I bring a unique perspective to IT support. I combine professional IT expertise with personalized, confidential service, ensuring each client's needs are met with elegance and security.
Absolutely, I offer custom IT solutions tailored to meet your specific requirements.
Payments can be made via credit card, PayPal, and bank transfer.
No funny business here!
Yes, I strive to ensure complete client satisfaction with all services offered. If you are not fully satisfied, please contact me immediately so I can address your concerns. Your satisfaction is my top priority, and I am committed to resolving any issues promptly.
I offer various IT support plans tailored to meet your needs. These include Standard, Premium, and VIP packages, each providing different levels of support, system monitoring, and benefits to ensure your tech environment runs smoothly.
Of course! My subscription plans are designed to provide continuous support. Monthly plans give you flexibility, while annual plans offer discounts for long-term commitment. Both include regular IT support, priority scheduling, and proactive system monitoring.
One-time support services are perfect for immediate, specific needs. Whether it’s a quick fix, emergency response, or a custom solution, I’m here to resolve your issue efficiently. You’ll receive personalized attention and a detailed follow-up report.
Service costs vary based on the package you select. I offer competitive pricing for high-quality support. Visit the "Pricing" page on my website for detailed information on each plan.
No hidden fees! Transparency is key. All potential costs are clearly listed on my pricing page. Any additional services beyond the agreed plan will be discussed beforehand.
Yes, I do! My annual subscription plans come with significant discounts, ensuring you receive continuous support at a lower cost over time.
I accept multiple payment methods, including credit cards, PayPal, and bank transfers. Secure transactions are a priority to protect your information.
Choosing the right plan can be tricky, but I’m here to help. Contact me for a free consultation, and I’ll guide you to the best plan based on your specific requirements and usage patterns.
Absolutely! Flexibility is part of my service. You can upgrade or downgrade your plan at any time to better suit your evolving needs. Just reach out to discuss the changes.
Your satisfaction is my priority. If you’re not happy with the service provided, contact me within 30 days to discuss a refund or an adjustment to better meet your needs. I stand by the quality of my work and aim to resolve any issues promptly.
I can assist with a wide range of issues, including software glitches, hardware malfunctions, network problems, cybersecurity threats, and more.
Scheduling is easy! Visit the "Book Now" page on my website, select your service, and choose a convenient time slot. You'll receive a confirmation email with details.
Ensure your device is connected to the internet, and have any necessary passwords or permissions ready. It's also helpful to close unnecessary applications for a smoother session.
Yes, I have extensive experience with both PC and Mac systems, providing support for various operating systems and software.
While I specialize in remote support, I can recommend trusted local professionals for onsite services if necessary.
The duration varies based on the issue's complexity. Most sessions last between 30 minutes to an hour, but more complicated problems may take longer.
Absolutely. I use secure, encrypted connections to protect your data and privacy throughout the support session.
Yes, I can help with the setup of new computers, printers, routers, and other devices, ensuring they are configured correctly and securely.
Yes, I provide support for various mobile devices, including smartphones and tablets, covering both Android and iOS platforms.
If an issue reoccurs, please contact me, and I will address it promptly. Follow-up support is part of my commitment to ensuring your satisfaction and resolving your IT problems effectively.
Why hire ms kelly?
Endorsement
John T
Graphic Designer
"Kelly was a lifesaver! She fixed my computer issues quickly and explained everything in a way I could understand. I've never felt more confident in my tech setup."
Mark S
Freelance Writer
"Her approach is unique and inclusive. It’s refreshing to work with someone who genuinely cares about her clients. Kelly's dedication to her work is evident in every interaction."
Sarah L
Marketing Manager
"I appreciated the detailed report and recommendations. It helped me prevent future issues and made me feel empowered to handle minor tech problems on my own."
David M
Design Lead
"The ongoing support has been fantastic. Kelly is always there to help when I need it, and her follow-up is second to none. She's my go-to for all things tech."
Rachel A
Small Business Owner
"As a small business owner, I rely heavily on my computer systems. Kelly's expertise has saved me time and money. She’s always available when something goes wrong."
Linda G
Photographer
"Kelly's attention to detail is incredible. She not only fixed my issue but also took the time to explain how I could avoid similar problems in the future. I trust her completely."
Anna T.
Software Developer
"Kelly has a way of making tech problems seem less daunting. Her calm and reassuring demeanor, coupled with her expertise, makes her the perfect IT support specialist."
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mskelly@tgirlmskelly.com
Mon-Sat 9:00 - 7:00